TERMS AND CONDITIONS
To simplify shopping and ordering, we recommend that you create an account. This allows you to save and reuse your billing and shipping addresses, view and track your orders, and create a wishlist. All information is securely stored on our servers and we never share our customer’s personal information with any third parties. Once you have created an online account, you may login here.
To qualify for our trade pricing, accounts must have a valid resale certificate for design or related enterprise.
The Beautiful Bed Company accepts Visa, MasterCard and American Express. All payments are processed via our secure payment gateway, Authorize.Net, at the time your order is placed. The charge will appear from "Sweet Elle Handmade Furniture," which is our parent company.
For all orders, payment is due in full at the time of order. This is also specified on the Credit Card Authorization form that will be sent to you as we confirm and process your order.
We charge 9.5% sales tax on any order which is shipped to the state of California.
Each Beautiful Bed Company furniture piece has a set shipping fee which is noted on the product page. Oversize and heavy items will ship via White Glove Freight delivery for a Heavy Item Charge of $325/item. Smaller pieces of furniture will be boxed and shipped via FedEx or UPS Freight for a Light Item Charge of $275/item.
Fabric yardage, accessories, and knobs will be shipped via FedEx or UPS, with shipping rates determined by the order total amount, and swatches and finish samples ship out at a flat rate of $7.99. Please refer to our Shipping Information page for more details and pricing.
This option is available for customers living in Los Angeles and Southern California areas. Please select this option at checkout if you would like to collect your pieces from our location in Gardena, CA, or if you would like to arrange your own shipping. No shipping charge will be added at checkout.
The approximate delivery time is noted on each product page. The Beautiful Bed Company makes every effort to provide the most accurate delivery dates and lead times; however the Buyer understands that these are estimates only and are subject to change. Please contact us at firstname.lastname@example.org for our current lead time. The Beautiful Bed Company cannot be held liable for for loss or damage due to delay regardless of the reason for the delay. The Beautiful Bed Company works very hard to fulfill our commitments on delivery dates; however, unforeseen problems may arise. Non-furniture items such as accessories, decor and swatches will ship out with 2 business days and will be delivered via FedEx, UPS, or USPS.
Wooden finish samples of any Beautiful Bed Company standard paint or stain finishes are available to help you decide on a color choice. Order up to 3 different wood finish samples for $14 here. Finish samples ship for a flat rate of $7.99 and will arrive via USP or USPS delivery. Fabric samples and cuttings may be available, depending on what we have in stock at the time. If you are interested in receiving fabric cuttings, please contact us at email@example.com. Fabric cuttings are $5 each with free shipping, and arrive via regular USPS delivery.
Many of the products found on The Beautiful Bed Company are able to be customized. For furniture we craft ourselves, you may request a custom color that can be specified when placing your order. For upholstered items, you may also provide your own material (COM/Customer's Own Material). It is advisable to contact us to confirm yardage required for your specific fabric width and fabric type prior to sending it to us. For other requests such as custom sizes or altering interior cabinet configurations, visit our sister site Charming Cupboard Co, that specialized in custom made, bespoke furniture. To request a quote for customizations, please visit the Charming Cupboard Co Custom Orders page. Please fill out the Customization Request Form for your custom order.
Custom-made furniture is non-cancelable, non-returnable, non-refundable with the exception of manufacturer's defects or damages. Custom-made furniture includes Beautiful Bed Company furniture where you are required to select selected a Finish Color or for Upholstery Material. Customers will have 24 hours from placement of custom orders to cancel. After 24 hours, a 50% deposit will be retained by The Beautiful Bed Company and cannot be refunded. All prices in our printed mailings and online store are in US dollars.
Made to Order Furniture: The majority of our products are made-to-order and for that reason we cannot accept returns. These pieces are non-cancelable, non-returnable and non-refundable, with the exception of manufacturer defects or damages. Damaged merchandise will be replaced with identical merchandise where possible. We carefully inspect each item prior to shipment and also require your inspection and signature upon delivery. Furniture that is refused because it does not fit through entry way will be refunded minus a 30% restocking fee.
Non-Furniture Items: The Beautiful Bed Company fabric by the yard is cut to order. For that reason we cannot accept returns. Paint is non-returnable and non-refundable, with the exception of manufacturer defects or damages. Knobs and pulls are able to be returned within 14 days. Please contact us to request a Return Authorization (RA), and your card will be credited when we receive them back. Shipping fees are non-refundable, and the cost of return shipping is your responsibility. If an item is damaged or defective, it will be replaced or the amount credited back to your card.
The Beautiful Bed Company has developed a very thorough level of quality control which includes inspections at every point of production and packaging.
Nevertheless, problems do occur.
For White Glove Freight Items: Upon receiving the shipment, if you notice any damages to the packing, please refuse the delivery, and DO NOT sign for the item if you have noticed any damages. It is especially helpful if you document the damages with photographs. You can send us an emailWe will initiate a claim with the shipping company and make every effort to replace damaged merchandise as soon as possible. If the delivery is not refused, then all claims are null and void. Concealed damage must be reported within 24 hours of receipt. For our Design Trade Partners all furniture is shipped “Free On Board”, which means as the pieces leave our factory ownership transfers to our Trade Partner. Shipping fees and any contractual obligations are managed directly with the Delivery Company and the Trade Partner.
For Light Items: Light items are boxed and shipped via FedEx or UPS freight delivery. We carefully inspect all our products prior to shipment, but damages do sometimes occur while in transit. You may not be present when the package is dropped off, but if you notice any damage after opening the box, please contact us within 24 hours of receipt. For us to submit a claim to the shipping company and get a replacement item for you, it is essential that you provide us with photos of the damage as well as photos of the shipping box. All original shipping materials must be retained for us to either credit you back or replace the item.
The Beautiful Bed Company Collection Furniture is artisan made by hand, in southern California. We are proud to use the term, Hand Crafted in the USA. Each piece is solid wood and crafted using traditional mortise and tenon joinery. Hand finished pieces and wood characteristics will vary, knots, cracks and variations in the wood are seen as the character of the piece and are not defects in any way. We carefully inspect each item prior to shipment and also require your inspection and signature upon delivery. However, if you discover a defect in your furniture, please contact us prior to signing acceptance of delivery. The Beautiful Bed Company's furniture and upholstery pieces conform to samples display on the website. Measurements are an approximation, and photographs are considered a representation of the merchandise and may not be an accurate representation of the color. The Beautiful Bed Company cannot guarantee the grain and texture of wood and painted surfaces, the natural patinas of wood, the dye lot of fabrics, or the finished color on any other materials. Slight variations in size and color can be expected.
Due to environmental elements and relative humidity, wood will sometimes expand and shrink. Occasionally, under certain temperature changes solid wood movement can lead to cracks appearing in the furniture piece. This is a rare occurrence. We will allow 6 months for customers to file a claim for the cracking of wood. Our lumber is kiln dried and cured properly, therefore environmental cracks should only appear in the first 6 months. Cracks can occur from winter heating and /or summer humidity. Solid wood furniture must be kept in a climate controlled environment. if you do not store your furniture correctly, you may experience issues. Be aware over a period of time wood furniture can crack if exposed to direct sunlight.
WARRANTY: Sweet Elle Fabrics & Furniture LLC guarantees its product to be free from defects of workmanship. However, due to environmental elements and relative humidity, wood will sometimes expand or shrink causing cracks. Damage claims of this nature will be assessed on an individual basis, if they are received within 6 months of delivery. We cannot accept returns without a formal return authorization. Due to the nature of handcrafted products, details, dimensions and/or colors represented on a computer screen or in our catalogs may vary.
After registering for an online account, you will be able to login to update your mailing and shipping addresses, change your email preferences and/or change your account password. Should you forget your account password, click on the "Forgot Your Password" link on the Login page and you will be sent an email to reset the password.
To view your orders, check tracking information or order notes, please login to your account. Note that for this information to be saved, you must be logged in when you place your order. Orders placed as a guest will not be available for online viewing.
Sign up for our mailing list on the bottom of the page, when you register for an online account, or when you place an order. We periodically send updates on new products, special events and news that you may find interesting. You may unsubscribe at any time by clicking a link at the bottom of a mailing or visiting your account page. The Beautiful Bed Company never shares or sells any of our customer's private information, including email addresses. The Beautiful Bed Company is part of our parent company, Sweet Elle Handmade Furniture, and you may receive mailings that feature news from Sweet Elle.
Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
All images and content on the The Beautiful Bed Company website and all The Beautiful Bed Company's social media images are the sole property of The Beautiful Bed Company and/or our parent company, Sweet Elle fabrics & Furniture LLC. If you need to use our pictures or logo to showcase our product on your website, please contact us in advance. We accept the use in social media and pinning for design representation and ask that The Beautiful Bed Company receives an appropriate credit.
If you have other questions, please contact us via email or by phone at 310.601.0646. Our office hours are 9AM PST - 4PM PST.
The Beautiful Bed Company is located at:
1500 W 130th Street
Gardena,California 90249 USA