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ORDERING INFORMATION



Online Account Registration

To simplify shopping and ordering, we recommend that you create an account. This allows you to save and reuse your billing and shipping addresses, view and track your orders, and create a wishlist. All information is securely stored on our servers and we never share our customer’s personal information with any third parties. Once you have created an online account, you may login here

Payment Methods

The Beautiful Bed Company accepts Visa, MasterCard and American Express. All payments are processed via our secure payment gateway, Authorize.Net, at the time your order is placed. The charge will appear from "Sweet Elle Handmade Furniture," which is our parent company.

Sales Tax

We charge 8.75% sales tax on any order which is shipped to the state of California.

Shipping Rates

Each Beautiful Bed Company furniture piece has a set shipping fee which is noted on the product page. Oversize and heavy items will ship via White Glove Freight delivery for a Heavy Item Charge of $249/item. Smaller pieces of furniture will be boxed and shipped via FedEx or UPS Freight for a Light Item Charge of $199/item.

Fabric yardage, accessories, and knobs will be shipped via FedEx or UPS, with shipping rates determined by the order total amount, and swatches and finish samples ship out at a flat rate of $7.99. Please refer to our Shipping Information page for more details and pricing.

Click and Collect (Hold for Pickup)

This option is available for customers living in Los Angeles and Southern California areas. Please select this option at checkout if you would like to collect your pieces from our location in Gardena, CA, or if you would like to arrange your own shipping. No shipping charge will be added at checkout.

Estimated Delivery Time

The approximate delivery time is noted on each product page. The Beautiful Bed Company custom made furniture takes 4-6 weeks to complete, plus an additional 14-21 days for shipping transit time. The Beautiful Bed Company makes every effort to provide the most accurate delivery dates and lead times; however the Buyer understands that these are estimates only and are subject to change. The Beautiful Bed Company cannot be held liable for for loss or damage due to delay regardless of the reason for the delay. The Beautiful Bed Company works very hard to fulfill our commitments on delivery dates; however, unforeseen problems may arise. Non-furniture items such as accessories, decor and swatches will ship out with 2 business days and will be delivered via FedEx, UPS, or USPS.

Finish Samples & Fabric Swatches

Wooden finish samples of any Beautiful Bed Company standard paint or stain finishes are available to help you decide on a color choice. Order up to 3 different wood finish samples for $14 here. Finish samples ship for a flat rate of $7.99 and will arrive via USP or USPS delivery. Fabric samples and cuttings may be available, depending on what we have in stock at the time. If you are interested in receiving fabric cuttings, please contact us at sales@beautifulbedco.com. Up to 5 cuttings will be sent for a price of $12.99 with free shipping, and arrive via regular USPS delivery.

Customized Products

Many of the products found on The Beautiful Bed Company are able to be customized. For furniture we craft ourselves, you may request a custom color that can be specified when placing your order. For upholstered items, you may also provide your own material (COM/Customer's Own Material). It is advisable to contact us to confirm yardage required for your specific fabric width and fabric type prior to sending it to us. For other requests such as custom sizes or altering interior cabinet configurations, visit our sister site Sweet Elle, that specialized in custom made, bespoke furniture. To request a quote for customizations, please visit the Sweet Elle Custom Orders page.

Canceling an Order

Custom-made furniture is non-cancelable, non-returnable, non-refundable with the exception of manufacturer's defects or damages. Custom-made furniture includes Beautiful Bed Company furniture where you are required to select selected a Finish Color or for Upholstery Material. Customers will have 24 hours from placement of custom orders to cancel. After 24 hours, a 50% deposit will be retained by The Beautiful Bed Company and cannot be refunded. All prices in our printed mailings and online store are in US dollars.

Return Policy

Made to Order Furniture: The majority of our products are made-to-order and for that reason we cannot accept returns. These pieces are non-cancelable, non-returnable and non-refundable, with the exception of manufacturer defects or damages. Damaged merchandise will be replaced with identical merchandise where possible. We carefully inspect each item prior to shipment and also require your inspection and signature upon delivery. Furniture that is refused because it does not fit through entry way will be refunded minus a 30% restocking fee.

Non-Furniture Items: The Beautiful Bed Company fabric by the yard is cut to order. For that reason we cannot accept returns. Paint is non-returnable and non-refundable, with the exception of manufacturer defects or damages. Knobs and pulls are able to be returned within 14 days. Please contact us to request a Return Authorization (RA), and your card will be credited when we receive them back. Shipping fees are non-refundable, and the cost of return shipping is your responsibility. If an item is damaged or defective, it will be replaced or the amount credited back to your card.

Guarantee of Quality

The Beautiful Bed Company Collection Furniture is artisan made by hand, in southern California. We are proud to use the term, Hand Crafted in the USA. Each piece is solid wood and crafted using traditional mortise and tenon joinery. Hand finished pieces and wood characteristics will vary, knots, cracks and variations in the wood are seen as the character of the piece and are not defects in any way. We carefully inspect each item prior to shipment and also require your inspection and signature upon delivery. However, if you discover a defect in your furniture, please contact us prior to signing acceptance of delivery. The Beautiful Bed Company's furniture and upholstery pieces conform to samples display on the website. Measurements are an approximation, and photographs are considered a representation of the merchandise and may not be an accurate representation of the color. The Beautiful Bed Company cannot guarantee the grain and texture of wood and painted surfaces, the natural patinas of wood, the dye lot of fabrics, or the finished color on any other materials. Slight variations in size and color can be expected.

Update Account Information

After registering for an online account, you will be able to login to update your mailing and shipping addresses, change your email preferences and/or change your account password. Should you forget your account password, click on the "Forgot Your Password" link on the Login page and you will be sent an email to reset the password.

Viewing Orders

To view your orders, check tracking information or order notes, please login to your account. Note that for this information to be saved, you must be logged in when you place your order. Orders placed as a guest will not be available for online viewing.

Mailing List Sign Up

Sign up for our mailing list on the bottom of the page, when you register for an online account, or when you place an order. We periodically send updates on new products, special events and news that you may find interesting. You may unsubscribe at any time by clicking a link at the bottom of a mailing or visiting your account page. The Beautiful Bed Company never shares or sells any of our customer's private information, including email addresses. The Beautiful Bed Company is part of our parent company, Sweet Elle Handmade Furniture, and you may receive mailings that feature news from Sweet Elle.

Disclaimer

Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

Intellectual Property

All images and content on the The Beautiful Bed Company website and all The Beautiful Bed Company's social media images are the sole property of The Beautiful Bed Company and/or our parent company, Sweet Elle Handmade Furniture. if you need to use our pictures or logo to showcase our product on your website, please contact us in advance. We accept the use in social media and pinning for design representation and ask that The Beautiful Bed Company receives an appropriate credit.

Contact Us

If you have other questions, please contact us via email or by phone at 310.601.0646. The Beautiful Bed Company is located at:
1500 W 130th Street
Gardena, California 90249 USA